Support Coordinators help NDIS participants or their plan nominee with a range of different things, such as: 

• Finding local options for providers that you would like to support you

• Explaining provider charges, such as travel costs

• Finding non-NDIS supports in your community that you would like to support you

• Supporting you to make choices about what you want to do, and how these may change over time

• Exploring where you want to live, if you need to move from where you are living

• Coordinating with the providers in your support team and explaining each provider’s role, so you’re clear on how each person will work with you on your goals 

• Coordinating the preparation of reports with other providers that describe your preferences for where you want to live, and what supports you need, using NDIS language

• Explaining your NDIS budget and making sure you’re using all the supports funded in your plan

• Explaining how the NDIS portal works and how your budget is spent

They can provide support once participants have received a successful request, and can be part of the initial plan meeting, including setting plan goals.

Yes. It’s your choice who you would like to support you. It can take time to choose your providers – your support coordinator can help you make these choices. One important thing to remember is to check how your plan is managed. Your choice of providers may be limited by how your plan is managed.

Yes. You can change who is supporting you at any time. Before you let your provider know that you no longer need their services, you should  look at your service agreement to see if you need to give notice. 

If your plan is managed by the NDIA, you need to cancel service bookings in the portal that relate to the providers you no longer need.

Your new providers will need to create a new service agreement with you. This will explain their role, how they will work with you and information about their fees.

It’s important that you have choice and control over your supports and have great relationships with providers in your support team.

Go to our directory page to find a support coordinator in your area, or talk with your NDIS Planner who can help you find a support coordinator near you.